We can guarantee to save you significant development time with the support service. One issue can stall development for days and possibly weeks that we can resolve immediately. In a large percentage of cases code supplied via a support ticket completes a major piece of development in a matter of minutes.

Whilst it is possible to send support questions to public Kx forums and list boxes these are public forums and offer no security. The FD online support is a totally secure medium for exchange of market sensitive information.

Guaranteed Response

FD guarantees a response to all issues raised, not necessarily true for list boxes and forums.

FD support queries are distributed to all our Kx consultants (100+ at July 2012). The most qualified person for any given issue generally provides an answer. This results in a faster turnaround time for answers.

Our partner status with Kx Systems allows us to go directly to the Kx technical team. This ensures that ultimately, there is nothing we cannot answer.

Our online Quality Manager maintains a history of all support questions for each customer.

As all support replies are distributed to all registered customer employees the correspondence provides a form of training on both teething troubles and more complex technical issues. The history is also particularly useful for new recruits who can reference their colleagues’ correspondence.