|
|
Kx Technology Support Contracts
First Derivatives offers a range of annual support contracts for Kx Technology
- Off-site business day support 0800-1700 (GMT or ET)
- Off-site business day support 0800 GMT-1700 ET
- Off-site & On-site business day support 0800 GMT-1700 ET
- Off-site & On-site 24/7
- Full-time on-site Support:
Includes one full-time dedicated resource who can operate either off-site or on-site at
any of client’s worldwide locations. This resource will be fully trained in finance, Kx technology,
will be conversant in other technologies and will operate under client’s direction. Their use
would not be limited to Kx work.
What does the service cover?
The service provided assistance on any aspect of Kx technology.
Examples include:
- Initial platform set up
- Initial database design
- Data import from external sources such as Oracle
- Interfacing kdb+ tick with real time data sources e.g. Reuters
- Interfacing kdb+ with foreign languages such as .net, Java, Matlab, excel and Perl
- Code deployment and “Best practice” tips
- Query construction
- SQL integration
- Query Optimization
- Data base administration
- First derivatives DB maintenance tools
- ODBC connectivity
- Import of in house and 3rd party Analysis libraries
- Access to FD’s extensive in house code library
There is no limit to what can be asked. Actual support queries include:
- How do I connect Matlab to a kdb+ data base?
- How should I structure this table to take best advantage of a kdb+ column orientated data base?
- How do I subscribe to live updates from a kdb+ ticker plant?
- How do I connect to an Oracle DB from kdb+?
- How can I improve the performance of this query?
- What is the optimal way to configure a system to capture level II data feeds?
- We have built in-house analysis tools in c and c++. How can I import the associated object files into a database instance?
- I need to connect kdb+ tick to an external exchange. How should I proceed?
- How do I install and publish kdb+ message packets via Tibco?
Benefits of Kx Technology Support Contract
Cost Effective
We can guarantee to save you significant development time with the support service. One issue can
stall development for days and possibly weeks that we can resolve immediately. In a large percentage
of cases code supplied via a support ticket completes a major piece of development in a matter of minutes.
Security
Whilst it is possible to send support questions to public Kx forums and list boxes these are public
forums and offer no security. The FD online support is a totally secure medium for exchange of market
sensitive information.
Guaranteed Response
FD guarantees a response to all issues raised, not necessarily true for list boxes and forums.
Access to the best collective group of q programmers worldwide
FD support queries are distributed to all our Kx consultants (40+ at January 2008). The most qualified
person for any given issue generally provides an answer. This results in a faster turnaround time for
answers.
Access to Kx Product Development team
Our partner status with Kx Systems allows us to go directly to the Kx technical team.
This ensures that ultimately, there is nothing we cannot answer.
Online History of Support Issues
Our online Quality Manager maintains a history of all support questions for each customer.
Acts as a Training Tool
As all support replies are distributed to all registered customer employees the correspondence
provides a form of training on both teething troubles and more complex technical issues. The
history is also particularly useful for new recruits who can reference their colleagues’ correspondence.
For further information, please email support@firstderivatives.com
|
|
|
|
News & Events
First Derivatives acquires LakeFront Data
Read More
Contract Win with Singapore Exchange
Read More
Appointment of President of U.S. Operations
Read More
First Derivatives Preliminary Results
Read More
Board Change Announcement
Read More
First Derivatives moves into Japanese market
Read More
First Derivatives acquires US-based Reference Data Management Solutions Company
Read More
First Derivatives Interim Results
Read More
|
|
|
|
|
