At First Derivatives we take pride in building lasting relationships with our clients and always ensure that every possible measure is taken to exceed expectations.
Our highly trained and friendly help desk professionals ensure that your questions are dealt with in a timely and efficient manner.
Our Q&A Helpdesk is designed to be an end user advisory service which allows our clients users and support to have access to a comprehensive solution for their application
questions. The service is provided to clients who may require an augmentation of their user desk support function specifically for Calypso questions answered by Calypso
trained experts. Calypso is a large cross asset program with infinite possibilities of configuration and having on online service to assist your end users on their
application questions adds tremendous value to their ability to perform their duties.
We provide our clients with a facility that allows their users to communicate openly with our Helpdesk team and our clients are able to choose services based on a flat
usage or on a question by question basis. The Q&A aspect of the helpdesk can be stored as a knowledge management repository for your team for future reference purposes.