Helpdesk

At First Derivatives we take pride in building lasting relationships with our clients and always ensure that every possible measure is taken to exceed expectations. Our highly trained and friendly help desk professionals ensure that your questions are dealt with in a timely and efficient manner.

Our Q&A Helpdesk is designed to be an end user advisory service which allows our clients users and support to have access to a comprehensive solution for their application questions. The service is provided to clients who may require an augmentation of their user desk support function specifically for Calypso questions answered by Calypso trained experts. Calypso is a large cross asset program with infinite possibilities of configuration and having on online service to assist your end users on their application questions adds tremendous value to their ability to perform their duties.
We provide our clients with a facility that allows their users to communicate openly with our Helpdesk team and our clients are able to choose services based on a flat usage or on a question by question basis. The Q&A aspect of the helpdesk can be stored as a knowledge management repository for your team for future reference purposes.

Our Q&A helpdesk provides your teams with the following advantages:

Access to Experts – Our experienced and knowledgeable team will work with your end users to understand your challenges and find a solution that works for them.

Increased Customer Perception and Satisfaction – With a focus on resolving your end users issues, their ability and value from the application are being increased.

Client Focused – Every support call is considered mission-critical, regardless of the level of complexity.