IT Support Engineer

You will be responsible for First Derivatives’ Windows based internal IT systems, networks and telecommunications systems.

Key Accountabilities:

  • Work as part of small dedicated IT support group who provide server and desktop support services to First Derivatives staff.
  • Define and Implement best practise across all services delivered from the group.
  • Provide top quality support to the group customers within First Derivatives.

Key Tasks:

  • Manage Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Exchange and Windows
  • Manage First Derivatives Internal telephone systems
  • Provide Desktop support services to all First Derivatives staff – local and remote support
  • Procurement and hardware/software inventory of IT equipment
  • Manage the implementation of software upgrades
  • Manage the corporate security infrastructure (Anti-Virus, Anti-Spam, Web Proxy, WSUS)
  • Work with your team colleagues to refine, document and implement best practise IT process across First Derivatives

Core Technical Competencies:

  • 3-5 years experience supporting Windows 7/8/10 based systems
  • Good inter-personal skills
  • Working knowledge of Microsoft Windows 2008/2012 Server, Active Directory and Group Policy
  • Working knowledge of Microsoft Exchange 2010 e-mail systems
  • Working knowledge of Microsoft Office 2010 and Office 365
  • Network print solutions
  • Ability to work on own initiative
  • Troubleshooting skills/li>

Experience in some of the following areas would be a distinct advantage:

  • Working knowledge of TCP/IP, routing, switching, DHCP, DNS
  • MS Office 365
  • Working knowledge of UNIX/LINUX
  • Cisco Unified Communications
  • Backup Exec 16
  • Security Infrastructure (Anti-Virus, Anti-Spam, WSUS, IDS)
  • MCSE/MCP accreditation
  • Firewall/VPN Technologies /li>

Core Business Competencies:

  • Performance and results orientated – possess a drive and energy to achieve project goals in a timely and effective manner.
  • Teamwork – experience of working in a team.
  • Ability to work on multiple projects simultaneously and define priorities according to project relevance.
  • Effective communication and impact – excellent oral, written and interpersonal communication skills
  • Flexible attitude – e.g. willing to work outside normal working hours and other locations when required on a temporary basis.

Additional Competencies:

  • Financial markets background desirable.
  • Creative thinking and innovation.
  • Self management and personal development – capable of performing at a professional level with minimum guidance.

We’re a leading provider of products and consulting services to the capital markets industry, with over 2250 staff globally. First Derivatives (FD) is a provider of high-performance time series database software to a variety of industries as well as regulatory and IT consulting services to the capital markets industry. The combined proposition gives FD a differentiated offering within capital markets, an industry increasingly challenged by regulation and data management. Additionally, FD has begun to establish itself in a number of industries outside of capital markets.

Benefits including pension, healthcare, business expenses, competitive holidays and more.

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