Why did you choose a career in Managed Services Consulting with FD?
Having spent 12 + years working in Banking in both Finance and Middle Office functions, I moved onto managing large and complex Financial Services based IT change programmes. The combination of business domain knowledge and technical solution design, added to the fact that every day provided a different challenge, soon had me convinced that this career path was an ideal fit for the long term. Having worked on the client side of engagements with First Derivatives I was taken by the dynamic and energetic culture of the Company and impressed by the quality of the resources and the solutions delivered. The fact that the Company was rapidly expanding with many exciting and interesting projects soon convinced me that I should avail of the opportunity to work for FD. Working within FD’s Managed Services department has allowed me the opportunity to provide consulting services to a wide range of leading Global financial services firms, both on Client site and from FD’s Near-Shore offices in Northern Ireland. FD continues to provide me with interesting and complex challenges on a daily basis which has added valuable and varied experience along with an enjoyable and fulfilling career path.
What do you enjoy most about your role?
The opportunity to work on a wide range of projects across multiple clients ensures that the role in always challenging and interesting. Such projects have allowed me to interact with Client’s across the globe and to travel to new places, experience difference cultures and see first-hand the strengths and weaknesses within major Financial Services firms. The ability to see a successful live Managed service solution in place after working on projects from initiation is always the major satisfaction of the role.
What does your current working day look like?
A regular day begins with a review of the overnight service communications from the various support teams where FD are monitoring and running the overnight batch services. These early morning mails are a strong indicator for the direction of the day ahead, as any issues may lead to additional meetings, follow up work or escalations. The rest of the working day can involve a variety of activities and the content is usually driven by whether I am working in the FD office or at the client premises. When working with existing clients the content can be either review meetings, looking at performance, service levels and areas for improvement or alternatively may take the form of information gathering for a new project or development request that the Client is wishing to implement. For ongoing Client implementation projects a lot of the activities required are carried out on-site at the Client location and vary from discussions on solution design or application discovery deep dives through to documenting service processes.